Contact information
Last updated: Oct 13, 2025
We’re happy to help — orders, sizing, care or returns.
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How to reach us
Email: office@orlume.eu
(No phone support — please contact us via email.)
Postal address (not a return warehouse)
OrLume Jewelry – Rainer Buchhöcker
Schützenberg 13
3970 Schützenberg
Austria
Returns
Important: Do not send returns to the office address. You’ll receive the correct return address of our fulfilment partner by email after a short check. Please do not return items without contacting us first.
Company details
- OrLume Jewelry (sole proprietorship)
- Owner: Rainer Buchhöcker
- GISA No.: 38814853
- VAT: ATU77682919
Useful links
We aim to respond to inquiries as quickly as possible.