Privacy Policy

Privacy Policy

1. Person responsible

OrLume Jewelry
Schützenberg 13
Schützenberg, Austria
Email: office@orlume.eu

2. Collection and processing of personal data

We collect and process your personal data only to the extent necessary to fulfill our contractual obligations or based on your consent.

When placing orders, we collect:

  • Name and address
  • E-mail address
  • Telephone number (optional)
  • Payment information
  • Order history

3. Purpose of data processing

We use your data for:

  • Processing your orders
  • Customer service and support
  • Shipping and delivery
  • Invoicing
  • Newsletter (only with your consent)

4. Legal basis

Processing is based on:

  • Art. 6 (1) (b) GDPR (performance of contract)
  • Art. 6 (1) (a) GDPR (consent)
  • Art. 6 (1) (f) GDPR (legitimate interests)

5. Your rights as a customer

You have the following rights regarding your personal data:

🔍 Right to information (Art. 15 GDPR)

You can request information about the data we store at any time.

✏️ Right to rectification (Art. 16 GDPR)

You can request the correction of incorrect data.

🗑️ Right to erasure (Art. 17 GDPR)

You can request the deletion of your data unless there are legal retention obligations.

⏸️ Restriction of processing (Art. 18 GDPR)

You can request that the processing of your data be restricted.

📤 Data portability (Art. 20 GDPR)

You can receive your data in a structured format.

❌ Right of objection (Art. 21 GDPR)

You can object to the processing of your data.

6. Cookies and tracking

Our website uses cookies for:

  • Shopping cart functionality
  • Registration status
  • Website analysis (only with your consent)

You can disable cookies in your browser settings.

7. Data transfer

We only share your data:

  • Shipping service provider (DHL) for delivery
  • Payment service provider for processing
  • Shopify as our e-commerce platform

8. Storage period

We only store your data for as long as necessary:

  • Order data: 7 years (tax retention period)
  • Newsletter subscriptions: until revoked
  • Customer account: until deleted by you

9. Data security

We use SSL encryption and other technical measures to protect your data.

10. Contact and Complaints

If you have any questions about data protection, please contact us at: office@orlume.eu

You have the right to lodge a complaint with the Austrian Data Protection Authority: www.dsb.gv.at

11. Changes

This privacy policy may be updated from time to time. The most recent version can always be found on our website.

As of September 2024